Your whole project in one place
Documents, guides, technical logins and project information, gathered and organised: no more digging through your emails.
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Hub Opteam: the client portal for working with us in full transparency
When you work with an agency, you want to know what is being done, find your information without hunting for it, and reach the right person easily. Hub Opteam is Web Opteam’s client portal: your documents, logins, projects and contacts are all in one place, so nothing gets lost and you stay in control of what belongs to you.
Our approach is simple: transparency. What we do for you is visible, dated and verifiable. No grey areas, no nasty surprises.
Easy to reach
Your contacts at Web Opteam, and conversations that stay attached to each topic, available at any time.
Time spent, in plain sight
For your website maintenance, every request becomes a ticket and every piece of work is deducted from your plan right before your eyes.
Why a client portal at Web Opteam?
Because trust is built on what you can check. A website, a maintenance plan or ongoing consulting all mean documents, logins, conversations and decisions that pile up month after month. Without a shared tool, they get scattered across emails, phone calls and attachments, and end up lost.
The Hub keeps everything in one place, for you and for us. It is also about explaining things clearly, which is at the heart of the way we work: you understand what is done, when, and by whom.
Your documents, logins and projects
The Hub brings together all the information about your work with the agency:
- Documentation: the guides and instructions for your website, sorted by topic, always up to date.
- Logins: your website’s technical credentials (hosting, back office, tools), visible to you alone; passwords are stored encrypted.
- Projects: reference, status, project lead at Web Opteam, start and end dates.
- Contacts: your contacts at Web Opteam, so you can reach the right person directly.
The day you need it, the information is there: a login to pass on to a contractor, a guide to reread, the end date of a project.
The Hub also gives you access to Lab Opteam, our marketing dashboard, if you subscribe to it, and to our digital marketing glossary.
Maintenance: your requests as tickets, billed by time spent
For our website maintenance plans, we work on a time-spent basis, using a bank of hours. This is where the Hub really comes into its own: every request becomes a ticket, and every minute billed is visible.
You create a ticket in seconds: a title, a description, attachments if needed (screenshot, document, content file), and the date you would like it delivered. An email confirms we have received it. You then follow the ticket from “new” to “done”, and all the back-and-forth happens inside the ticket: an @ mention alerts the right person directly by email.
Each piece of work is logged with its time by the person who did it. The total is shown on the ticket, and your dashboard displays your total credit, the time used and what you have left. You know where your budget goes, request by request. No surprise invoices: when your credit is running low, you see it coming and we talk about it first.
Who has access to the Hub?
The Hub is included for every Web Opteam client: maintenance, redesign, custom development or SEO consulting. It isn’t sold separately: it is simply how we work with you. Tickets and time tracking apply to maintenance plans; for our other services, you will find your documents, logins and contacts there.
Each member of your team can have their own account, linked to your company. Logging in is protected (limited login attempts, password reset by email), and each client only ever sees their own information.
Frequently asked questions about Hub Opteam
Is there a charge for the Hub?
No. It is included in all our services: your access is created when the project or contract starts.
Do all my requests go through tickets?
Tickets are for maintenance plans, billed by time spent. For SEO or PPC consulting, you talk directly with your consultant; the Hub is then where you find your documents, logins and contacts.
Can I still email or call you?
Of course. The Hub doesn’t replace human contact: it keeps a record of requests. If you call us about your website maintenance, we create the ticket for you.
How is time spent calculated?
Each maintenance task is logged by the person who carried it out, on the relevant ticket. The total is shown on the ticket and deducted from your bank of hours, which you can see on your dashboard.
I’m already a client, how do I log in?
Go to hub-opteam.com with the email address linked to your account. If you have forgotten your password, you can reset it from the login page.
What if you could follow your project in real time?
Keep in touch!
We reply within one business day, in English, with an honest first opinion, even if it shakes things up a little.